Introduction

The Complaints Policy sets out the procedure if parents/carers, or members of the public wish to raise a concern or complaint, about a matter within their child’s academy, or any provision of facilities or services the University of Chichester Academy Trust (‘the Trust’) provides, with the exception of the Trust’s SCITT and, unless there is a separate Policy or other regulation that would supersede this Policy.

This policy complies with the Education (Independent School Standards) (England) Regulations 2014 Schedule 1, Part 7 and takes in to account the Human Rights Act 1998 and the Equality Act 2010.

Key Document Information

• Document Owner: Company Secretary
• Last Review Date: October 2024
• Next Review Date: 2027